2024 Napa Conference Schedule

Monday (5/20/24) 

Optional Activities 

8:00am - 9:00am - Golf Transportation from Meritage to Napa Valley Country Club 

10:00am - 3:30pm - Charity Golf Classic - Napa Valley Country Club 

+ Bloody Mary/Mimosa Bar and Lunch 

9:00am - 3:45pm - Calistoga Wine Tour - Sterling Vineyards, Sam's Social Club wine lunch, Frank Family Vineyards 

3:30pm - Golf Transportation - Napa Valley Country Club to Meritage 


Official start to Napa Conference 

 4:30pm – Opening Reception – Village Lawn (in front of Vista Collina)

+ Charity Golf Classic (CGC) awards  

  6:30pm –  Open for dinner reservations – on your own

  9:00pm – 11:59pm – “Night Cap Networking” at The Meritage Crush Lounge

+ Charity Storage Bowling Tournament

+ New – music by “Overlock” – Self Storage band!


Tuesday (5/21/24)

  7:45am – Breakfast

+ CSSA Membership Update

  8:45am – CA Legislative Challenges & Propositions - CSSA Legislative & Legal Update - 

              Steve Mirabito, President, StoragePRO; Tino Rossi, VP - Swing Strategies

  9:45am –   Break & Sponsor Visitation

10:15am –   Guiding Principles to Create Unique Customer Experiences: The Pay-Off of Differentiating the Self-Storage Industry

Antonia Hock, J.A. Hock & Associates, former Director of Customer Experience – Ritz

Carlton

11:05am – Unlocking Excellence: Crafting a Seamless Customer Journey in Self- Storage

Alyssa Quill, CEO, Storage Asset Management (SAM)

11:50am –   One-on-One with Antonia Hock & Alyssa Quill

12:30pm –   Lunch and Sponsor Visitation 

   1:30pm – The New Tools: Commercial Real Estate and Economic Overview

Spencer Levy, Chairman of Americas Research and Senior Economic Advisor - CBRE

   2:30pm – CSSA Membership Milestone Celebration & Afternoon Break 

   3:15pm –  Rapid-Fire Tech Session –

Sequel –  8 technologies presented in this fast-paced session!

              • AI- CALL TRACKING, LIVE CHAT, CUSTOMER REVIEWS - Gabriel Luna, Trojan Storage
              • SMART LOCK - Mason Shaw, Keep It Simple Storage
              • REMOTE MANAGED FACILITIES WITH KIOSKS - Lisa Keller, OpenTech Alliance
              • MANAGEMENT SOFTWARE - Jeff Bailey, Yardi
              • DATA WAREHOUSING & BUSINESS INTELLIGENCE - Lance Watkins, Tenant Inc. 
              • ENHANCE EXISTING PMS SYSTEMS - Bill Hoffman, SpareBox Technologies
              • AI-BASED SECURITY CAMERAS - Chris Haun, Turing AI
              • REMOTE INDIVIDUAL MONITERING SYSTEM - Mark Cieri, StorageDefender Inc. 

   4:00pm – Closing Reception – Activities Lawn (outside ballroom)